Return policy

Within 7 days from the day you receive the product you purchased from the cargo 

operasyon@ecommovers.comby e-mail to or

0090 (850) 307 95 97You can return it under the following conditions by calling . 

In this context, the "shipping cost" for the products you send back belongs to the person who returned it. 

Conditions within the Scope of Return are as follows;

1. Returns must be made with the original box/packaging and invoice.
2. Returns of orders whose invoices are issued on behalf of institutions cannot be completed unless a return invoice is issued. The return invoice should be issued without including the cargo share (in the form of product unit price + VAT).
3. After your product is received by gulcedereli.com, its packaging and invoice will be checked.
4. If your return does not comply with the return conditions; The relevant product will be sent to your address with free shipping.
5. In case the return process is approved; In line with your preference in the return application, the "product price" will be refunded to you within 3 working days. 
6. If the payment method is “Credit Card” and your preference is “Money Refund”; Your payment will be made online immediately to your credit card. The reflection of your payment to your account may differ according to the processing times of the banks.
7. If the payment method is “Money Transfer/EFT” or “Payment at the Door” and your preference is “Money Refund”; Your money will be refunded to the IBAN account you have notified.

Our customer service department every weekday

operasyon@ecommovers.com Responds to the questions you send to the address as quickly as possible. 

Every weekday for all your problems that cannot be solved by e-mail 09.00 - 17.00 between the hours

0090 (850) 307 95 97 You can call our customer service line.

Within 7 days from the day you receive the product you purchased from the cargo 

operasyon@ecommovers.comby e-mail to or

0090 (850) 307 95 97You can return it under the following conditions by calling . 

In this context, the "shipping cost" for the products you send back belongs to the person who returned it. 

Conditions within the Scope of Return are as follows;

1. Returns must be made with the original box/packaging and invoice.
2. Returns of orders whose invoices are issued on behalf of institutions cannot be completed unless a return invoice is issued. The return invoice should be issued without including the cargo share (in the form of product unit price + VAT).
3. After your product is received by gulcedereli.com, its packaging and invoice will be checked.
4. If your return does not comply with the return conditions; The relevant product will be sent to your address with free shipping.
5. In case the return process is approved; In line with your preference in the return application, the "product price" will be refunded to you within 3 working days. 
6. If the payment method is “Credit Card” and your preference is “Money Refund”; Your payment will be made online immediately to your credit card. The reflection of your payment to your account may differ according to the processing times of the banks.
7. If the payment method is “Money Transfer/EFT” or “Payment at the Door” and your preference is “Money Refund”; Your money will be refunded to the IBAN account you have notified.

Our customer service department every weekday

operasyon@ecommovers.com Responds to the questions you send to the address as quickly as possible. 

Every weekday for all your problems that cannot be solved by e-mail 09.00 - 17.00 between the hours

0090 (850) 307 95 97 You can call our customer service line.