Return policy
Return policy
Within 7 days from the day you receive the product you purchased from the cargo
operasyon@ecommovers.comby e-mail to or
0090 (850) 307 95 97You can return it under the following conditions by calling .
In this context, the "shipping cost" for the products you send back belongs to the person who returned it.
Conditions within the Scope of Return are as follows;
- Returns must be made with the original box/packaging and invoice.
- Returns of orders whose invoices are issued on behalf of institutions cannot be completed unless a return invoice is issued. The return invoice should be issued without including the cargo share (in the form of product unit price + VAT).
- After your product is received by gulcedereli.com, its packaging and invoice will be checked.
- If your return does not comply with the return conditions; The relevant product will be sent to your address with free shipping.
- In case the return process is approved; In line with your preference in the return application, the "product price" will be refunded to you within 3 working days.
- If the payment method is “Credit Card” and your preference is “Money Refund”; Your payment will be made online immediately to your credit card. The reflection of your payment to your account may differ according to the processing times of the banks.
- If the payment method is “Money Transfer/EFT” or “Payment at the Door” and your preference is “Money Refund”; Your money will be refunded to the IBAN account you have notified.
Our customer service department every weekday
operasyon@ecommovers.com Responds to the questions you send to the address as quickly as possible.
Every weekday for all your problems that cannot be solved by e-mail 09.00 - 17.00 between the hours
0090 (850) 307 95 97 You can call our customer service line.
Within 7 days from the day you receive the product you purchased from the cargo
operasyon@ecommovers.comby e-mail to or
0090 (850) 307 95 97You can return it under the following conditions by calling .
In this context, the "shipping cost" for the products you send back belongs to the person who returned it.
Conditions within the Scope of Return are as follows;
- Returns must be made with the original box/packaging and invoice.
- Returns of orders whose invoices are issued on behalf of institutions cannot be completed unless a return invoice is issued. The return invoice should be issued without including the cargo share (in the form of product unit price + VAT).
- After your product is received by gulcedereli.com, its packaging and invoice will be checked.
- If your return does not comply with the return conditions; The relevant product will be sent to your address with free shipping.
- In case the return process is approved; In line with your preference in the return application, the "product price" will be refunded to you within 3 working days.
- If the payment method is “Credit Card” and your preference is “Money Refund”; Your payment will be made online immediately to your credit card. The reflection of your payment to your account may differ according to the processing times of the banks.
- If the payment method is “Money Transfer/EFT” or “Payment at the Door” and your preference is “Money Refund”; Your money will be refunded to the IBAN account you have notified.
Our customer service department every weekday
operasyon@ecommovers.com Responds to the questions you send to the address as quickly as possible.
Every weekday for all your problems that cannot be solved by e-mail 09.00 - 17.00 between the hours
0090 (850) 307 95 97 You can call our customer service line.